Will turning down insistent clients lead them to less scrupulous firms?
If a client comes to a provider wanting to carry out a DB to DC transfer, but has been advised against it, what should the provider do? Should they proceed with the transfer anyway? Will provider refusals result in customer complaints?
Are there mixed messages coming from the FOS and the FCA on this? Should clients who proceed against advice waive the right to claiming against their adviser in future?... read more